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General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) is the European data protection regulation adopted by the EU Commission to replace the EU Data Protection Directive, also known as Directive 95/46/EC. The GDPR applies to both individuals and businesses and regulates the way in which personal data of citizens in the European Union should be handled.

We would like to provide you with answers to some of the questions that we hear from our customers relating to GDPR. We also want to provide some detail on what we have done to become GDPR compliant and what services we offer to our customers to help them meet their compliance obligations.

FAQs about (GDPR)

When it comes to customer data, is Martin Developments and Property Services Ltd (MD&PD Ltd) a controller or a processer?
Under the GDPR, a “controller” determines why and how personal data is processed. A “processor” processes personal data on behalf of the controller. MD&PS Ltd only processes Customer Data in accordance with the customer’s instructions. Therefore, MD&PS Ltd is a processor of Customer Data for our servers; We will continue to process personal data only in accordance with your instructions.

Does GDPR change the way MD&PS Ltd treats customer data?
MD&PS Ltd continues to treat customer data with the required level of sensitivity and confidentiality. 

MD&PS Ltd will continue to invest in the security of its customer solutions to ensure it remains compliant with applicable legislation.

How long will you retain my data?
 

Where we process personal data in connection with performing a contract, we keep the data for 7 years from your last interaction with us. All our documents are stored and archived within the Microsoft Onedrive cloud service. Details of how Microsoft store and adhere to the legislation is found here: https://www.microsoft.com/en-us/trust-center/privacy/gdpr-overview
 

Where we process registration data, we do this for as long as you are an active user of our sites and for 7 years after this.
 

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future. 

Who will we share this data with, where and when?
 

We may be required to from time to time share your personal data with companies in the same group of companies as us for the purpose of providing a service to you and understanding your use of our products and services.

We may share your data with:

• Mortgage brokers we are partnered with for mortgage services and advice;  
• Independent financial advisors for advice relating to your property;  
• Solicitors and conveyancing agents for legal advice relating to your property;  
• Any other named party to a signed contract, such as your landlord or tenant;  
• Third parties who provide services to the property for maintenance and repairs including plumbers/electricians/builders/carpenters-);  
• Surveying companies for surveying services required for the sale/purchase of your property;  
• Utilities companies where we are required to do so to adhere to a tenancy agreement;  
• Referencing companies to obtain references for letting a property;  
• Block managers where a let property is a leasehold property;  
• Inventory companies who conduct check ins and check outs; and  
• Insurance and warranty companies where you have decided to buy a product or service through us